Delivery
Goods will normally be despatched within 24 hours of order placement, once despatched you will receive an email to confirm, most deliveries will be within 2-3 working days after despatch although please allow 7 working days before contacting us, please note that we reserve the right to upgrade the chosen shipping method to a more expensive service (at our expense) should the need arise, larger palletised orders may take up to 5 working days and international delivery times will be confirmed at the time of order, please call us on 08706 260 596 for large, heavy or international orders
You are responsible for checking your order when delivered, if the package is damaged then please do not sign for it, once delivery is accepted we cannot entertain any claims for damage in transit.
Returns Policy and Procedure for Unused Goods
The Distance Selling Regulations (DSR) gives the consumer the right to a cooling off period of seven (7) working days once they have received goods via mail-order.
The cooling off period is essentially a right to cancel your order for any reason and return them to us without charge.
The DSR does not cover faulty goods - this will be dealt with under our returns procedure below.
If you have received goods and have changed your mind, you may return them to us subject to the following conditions:
1. You must inform us within seven working days in writing (email, fax, letter or in person) that you are rejecting the goods.
2. The item(s) must be in new condition, unopened and without any damage to the exterior packaging.
4. The customer must bear the costs of return postage.
We will refuse any items returned if:
1. The goods have not been returned within 28 days of notifaction.
2. The product packaging has been opened or seals have been broken.
Goods that are rejected due to the reasons above will be returned to the customer at their expense.
Returns Policy and Procedure for Faulty Goods
A returns number must be obtained before returning returning faulty goods, you are responsible for return carriage, however if you choose to take replacements for faulty goods the replacements will be delivered free of charge.
